If a scanned document is not uploading, the first step is to ensure the OpenRoad Driver app is updated to the latest version. Ask the driver to confirm that the app has been updated.
If the issue persists even after updating, gather additional details to help with troubleshooting. Specifically, note the driver’s device model and operating system version (e.g., Samsung Galaxy S24, Android 15), as well as the OpenRoad Driver app version. To find the app version, open the Google Play Store or App Store, search for OpenRoad Driver, and check the app’s details page.
Basic troubleshooting steps, such as restarting the device or reinstalling the app, can also help resolve unexpected issues. If the problem continues, contact support with the requested information for further assistance.
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