When a driver encounters issues with the OpenRoad Driver app, it is essential to provide the following information to IT. Without these details, troubleshooting cannot proceed effectively.
Required Information
Driver’s device model – e.g., iPhone 13, Samsung Galaxy S22
Operating system version – e.g., iOS 18, Android 14
OpenRoad Driver app version – found in the app information
Tip: Always ensure the driver is using the latest version of the app, as many issues are resolved simply by updating.
Screenshots (if available)
Screenshot showing the app version in the driver’s settings
Screenshot of any error messages the driver sees
Description of the Issue
Clearly describe what is happening, e.g.:
App crashes on launch
Verification code not accepted
Include any steps the driver took before the problem occurred
Providing all these details ensures IT can diagnose and resolve the issue quickly, minimizing downtime for the driver.
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