Using the Driver app

Modified on Wed, 11 Nov at 3:42 AM

Everything your drivers can do in the OpenRoad Driver app, tab by tab, and the web settings that control what they see. Use it to train new drivers and to answer "where is that in the app?" questions quickly.

OpenRoad Driver is available on the App Store and Google Play. Drivers use it to manage their loads, navigate to stops, upload documents, track their performance and reach company resources from their phone.

We release updates regularly on both iOS and Android. Drivers should keep the app updated to get the latest features and fixes. The app shows its version under Portal → Settings and prompts the driver when a newer version is available.

Log in

Install OpenRoad Driver and open the app.
Enter the phone number registered in the driver's OpenRoad profile.
Enter the PIN code sent by SMS. On most phones the code fills in automatically.

Drivers can log in from multiple devices.

Tip
If the PIN does not arrive, confirm that the phone number in the driver profile is correct. See Driver not receiving PIN code.

The five tabs

The bottom navigation bar has five tabs: Loads, My Stats, Scan, Contacts and Portal.

1. Loads

Shows all dispatched loads in the Pending, Accepted and Delivered folders.

Load workflow

Status	What happens
Pending	The driver previews upcoming assigned loads and taps Accept.
Accepted	The load moves to the Accepted folder.
In Transit	The active load is shown on the main screen.
Delivered	The load moves to the Delivered folder.

The driver can update the load status at any time, and every change is reflected in the web version.

Note
Loads can be accepted but not rejected in the app. If a driver cannot take a load, the driver should contact dispatch.

Navigation

CoPilot accounts: the driver can launch the full trip in Trimble CoPilot directly from the load screen, or navigate to a single stop.
Other accounts: tapping a stop opens the navigation app selected in Portal → Settings, such as Google Maps or Apple Maps.

Bill of Lading reminders

Optional, set by your office team:

Upload reminder: the driver receives a push notification if the BOL is not uploaded after delivery.
Next load blocking: the next assigned load stays hidden until the BOL for the previous load is uploaded.
Split loads: drivers delivering part of a split load are prompted to upload a BOL.

2. My Stats

Shows the driver's mileage, earnings and performance.

Week, Month (last 4 weeks) and Annual tabs for miles and earnings.
Total CPM Earned for drivers paid per mile.
Weekly statements.

Note
Drivers set up as contract drivers do not see earnings.

3. Scan

Lets drivers scan and upload single or multiple page documents. Each type goes to a specific place in the web version:

Document type	Where it goes
Bill of lading	Linked to Proof of Delivery
Lumper receipt	Linked to Lumper Receipt
Scale ticket	Linked to Scale Ticket
Miscellaneous	Linked to Driver Uploads
Other	Saved directly to the load's Other section, for documents that do not fit the types above
Safety	Not linked to a load; the safety contact is notified

Note
Your office team chooses which document types drivers see under Scan. See Driver app general settings.

4. Contacts

Lists company contacts. Employee records must be set up in the web version to appear here.

5. Portal

Portal replaced the former Settings tab. It brings company news and driver resources into one place.

News

The latest company article is featured at the top. Drivers tap View All to see all articles. A badge on the Portal tab shows when there is unread news.

Resource cards

PTO and Home Time: balance and upcoming and past events, taken from the driver's web profile.

Driver Documents: files your team uploads to the Driver App folder in the driver profile.

Equipment Documents: documents for the assigned equipment, including truck insurance.

Policies: company policies added in the web Settings.

Settings: notifications, appearance, navigation app and app version.

Help and Support.

For office users: web setup

These settings in the web version control what drivers see in the app.

What	Where
Company news	Settings → Preferences → Mobile App → News. Add a title, description, image and an optional link, then publish. To also send a push notification to all drivers, turn on Send push notifications for published news. Editing an article does not send a new notification. See Driver app news.
BOL reminders and next load blocking	Settings → Preferences → Mobile App. Next load blocking can also be turned on or off for an individual driver in the Driver App section of the driver profile. See Driver app general settings.
Driver documents	Upload files to the Driver App folder in the Files tab of the driver profile.
Policies	Upload policy files in Settings → Preferences → Mobile App → Policies. See Driver app policies.
Trainings	Settings → Preferences → Mobile App → Trainings. See Driver app trainings.
My Stats limits, Scan document types, Contacts and trailer details	Settings → Preferences → Mobile App → General. See Driver app general settings.
Contacts	Set up employee records in the web version so they appear in the app.
App version	Each driver's installed app version is shown in the driver profile.

Frequently asked questions

The driver did not receive the PIN code. What should we check?

The PIN is sent only to the phone number saved in the driver profile. Open the driver profile in the web version and confirm the number matches the one the driver is entering in the app. Correct it if needed and ask the driver to try again.

The driver cannot find the Settings tab. Where is it?

Settings is no longer a tab in the bottom navigation bar. In the app, go to Portal → Settings. Notifications, appearance, navigation app and the app version are all found there.

The driver cannot see the next assigned load. Why?

Next load blocking is most likely active. It hides the next load until the BOL for the previous load is uploaded. Once the driver uploads the BOL through the Scan tab, the next load appears. To review the setting, use Settings → Preferences → Mobile App → Additional Settings for the account, or the Driver App section on the Overview tab of the driver profile for one driver. Blocking applies only to loads delivered within the last 30 days in Delivered, Delivered Pending or Exported status, and never to split loads.

How do we remind drivers to upload the BOL after delivery?

Go to Settings → Preferences → Mobile App and turn on the BOL reminder notification. By default the driver receives the reminder 60 minutes after delivery. The reminder is not sent if the POD is already uploaded on the load.

The driver does not see earnings or recent miles in My Stats. What should we check?

Open the driver profile and check two things. Driver type: drivers set up as contract drivers do not see earnings; company drivers, owner operators and leased owners do. Date removed: if the driver was reactivated and the profile still shows a Date removed, the app only shows data up to that date. Clear the field to restore recent earnings and miles.

CoPilot does not open from the load screen. What should we check?

CoPilot launch is only available on CoPilot enabled accounts, and the driver must have the CoPilot User flag turned on in the driver profile. New drivers are added to CoPilot automatically based on that flag. If the flag is on and CoPilot still does not open, contact our team.

Where does a document go when the driver uploads it?

It depends on the document type selected in the Scan tab. Open the load in the web version and check the matching section: Bill of lading goes to Proof of Delivery, Lumper receipt to Lumper Receipt, Scale ticket to Scale Ticket, Miscellaneous to Driver Uploads. Other goes to the Other section of the load, labeled with the driver's name so it can be told apart from office uploads.

How do we give a driver access to personal documents in the app?

Open the driver profile, go to the Files tab and upload the files to the Driver App folder. The driver can then open them in the app under Portal → Driver Documents.

How do we share an announcement with all drivers?

Go to Settings → Preferences → Mobile App → News. To also send a push notification, turn on Send push notifications for published news at the top of the page. Create the article with a title, description, image and optional link, then publish it. The article appears at the top of the Portal tab, and editing it later does not send a second notification.

A company contact does not appear in the Contacts tab. Why?

Contacts come from employee records in the web version. Confirm that the employee record exists and is set to show in the driver app contacts.

How do we check which app version a driver is using?

In the web version, open the driver profile. The app version is shown there. In the app, the driver can check it under Portal → Settings, where an update prompt appears if a newer version is available in the store.

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Using the Driver app

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The five tabs