When something on a load needs your attention, OpenRoad tells you in a coloured box at the top of the load page, in the Dispatch window, or when you try to assign a driver. This article lists the messages, what triggers each one and what to do about it.
Who sees them: everyone who can open the load. Some messages only appear when your account has a setting or feature switched on, as noted below.
Before you begin
- The warning box at the top of the load page is not shown on a new load that is not saved yet. Save the load first.
- A yellow box is a warning: you can still save and work. A red box means something is blocked or does not match a contract.
- Several warnings can show at once. They appear in this order: red driver blocks, stop overlaps, miles and rate warnings, customer warnings, contract lane warnings, then the rest.
- Open a load from All Loads page (Loads > All Loads): find loads, filters, columns, status and Export. The page itself is explained in Load profile: status, uploads, charges, stops, notes and Load Logs.
Warnings at the top of the load page
Stop times
| Message | When it shows | What to do |
|---|---|---|
| Customer App. Time From. or Trailer App. Time From., then "Destination #3 (address) for driver Name overlaps another destination(-s) at load(-s) #6004." | A stop of a driver overlaps in time with a stop of the same driver on another load that is not canceled. Customer stops and trailer stops are checked separately. Stops of one driver on several loads are grouped in one line. | Change the time of the stop, or the driver, on one of the two loads. |
| Driver App. Time To was reset due to changes in customer appointment times or is currently blank for stop(-s): with the stops, then "Please update the Driver App. Time To and inform the driver of the updated time." | Your account has this warning switched on. A stop has no Driver App. Time To, and the load is past Booked and Assigned. | Fill in Driver App. Time To on those stops and tell the driver. |
Rate and miles
| Message | When it shows | What to do |
|---|---|---|
| "Please pay attention that Linehaul rate is 0.00. Please double check." | The Linehaul Rate of the load is 0. | Enter the rate, or confirm it really is zero. |
| "Warning! The total planned miles after route modification is now N miles. Please double-check the sequence of additional stops in the route and try again." | The planned miles differ from the customer's miles by more than 5%. | Check the order of the stops and any route changes. |
Customer
| Message | When it shows | What to do |
|---|---|---|
| "Please be informed that Customer has reached a total balance of $X, the alert limit is $Y;" | Your account uses balance alerts, the customer has an alert limit and its open balance has reached it. | Tell accounting before you book more loads. |
| "Please be informed that contract with customer is about to expire. 1 month or less left until the expiration date of contract." | The customer's contract ends within a month. | Renew the contract on the customer. |
| "Please be informed that contract with customer (Name) expired and customer is inactive in Open Road." | The customer is inactive and its contract end date has passed. | Check the customer before you work the load. |
Contract lane rates (red and yellow)
These only show for customers and lanes that have a contract with lane rates.
- Red: "Rate mismatch - contracted lane rate not met! The linehaul rate entered ($X) is N% below/above the contracted award lane rate ($Y) for this customer on this lane." Change the linehaul rate to the contracted rate, or confirm the difference is intended.
- Yellow: "Fuel surcharge mismatch! The fuel surcharge entered ($X) is N% below/above the fuel surcharge estimate ($Y) for this load." Check the Fuel Surcharge.
- Yellow: "Volume commitment warning! This load exceeds the contracted volume for this lane. Committed: A / B loads for this period." The customer is above the loads it committed for this lane.
EDI loads
- "The load exceeds the maximum allowed weight of N lbs". The weight is above the limit set for the customer, or for your account. Check the Weight.
- "This load received an EDI cancellation request from the customer, but the load status was not changed. Please verify with the Account Rep and CSR if this load is still valid/active." Contact your account rep or CSR. The same message shows in the Dispatch window.
- A message that starts "Load tender charges mismatch" shows the note OpenRoad wrote when the charges in the customer's tender do not match the load. Compare the charges with the tender.
A driver who cannot be used (red)
"Name has unverified Samsara logs and can't be used for load assignment and dispatch. Please contact Safety team." Your account blocks drivers whose Samsara logs are not verified. Ask your safety team to verify the logs.
The Dispatch window
When you select Dispatch, OpenRoad checks the drivers, trucks and trailers on the load and lists what is wrong, so you can fix it before sending the load to the driver:
- "Truck #101: Out of service", or the same for a trailer.
- "Driver Name: <date> - Expired" for a driver's expired MC, CDL, safety training or drug test date, or an expired owner operator agreement.
- For a truck: an expired annual inspection, IRP or IFTA date. For a trailer: an expired annual inspection.
- "Truck #101: Expired PM", if your account uses FleetRock maintenance.
- The unverified Samsara logs message above.
If any item is blocked, the window shows a red Load Dispatch Blocked panel. Whether an item blocks the dispatch or is only a warning is decided by your account's load settings: there is one switch each for out of service equipment, expired licenses, unverified Samsara logs, expired compliance agreements, expired PM and expired inspections. Ask your administrator if you need one changed.
Errors when you assign a driver
These appear when you pick a driver in No Driver Assigned, in the Driver list on the loads page, or on the Capacity board. Accounting users cannot assign drivers: "User type is Accounting, action denied."
| Message | Why | What to do |
|---|---|---|
| "Load is currently ON HOLD. Driver cannot be assigned." | The load has the On Hold flag. | Remove the hold, then assign the driver. |
| "Cannot assign driver to not accepted EDI Load." | The EDI load was not accepted yet. | Accept the load tender first. |
| "<Customer> available balance of credit will be above hard block limit of $X, current credit balance is $Y. New loads can not be entered, please contact accounting team for hard block removal." | The customer's balance plus this load is over its hard limit. | Contact accounting. |
| "assignment failed due to a missing or incomplete truck assignment during the load's appointments." | Your account requires a truck for every driver on a load, and the driver has no truck assigned at the time of the stop. | See the example below. |
| "<Driver>: <dates> - Expired" | On the Capacity board: the driver's MC, CDL, safety training or drug testing date has expired, and your account does not allow assigning such drivers. | Update the driver's dates. |
The missing truck assignment, with an example. The driver's truck assignment ends on September 26 at 11:00, but the load's appointment is September 26 at 11:30. The driver cannot be assigned because no truck is assigned at the appointment time. Do one of these:
- Extend the driver's truck assignment so it covers the whole trip, from the pickup appointment to the delivery appointment.
- Or change the appointment so it fits the truck assignment.
Two truck assignments of one driver cannot overlap. To extend one, shorten the neighbouring one first.
Errors when you save a load or a stop
- "Selected Customer has Credit Hold enabled. New loads will not be entered." The customer is on credit hold and your account blocks new loads for it. Contact accounting.
- "cannot be set more than 1 year ahead": an appointment is too far away.
- "must be set later than time from": the end time is before the start time.
- "cannot be set in the future": Time In or Time Out is in the future.
- "cannot be saved because the time in and time out must be at least N minutes apart": your account asks for a minimum time between Time In and Time Out.
- "Load Missing Time in or Time Out. Please fill-in.": fill in Time In and Time Out on the stops before the delivered status.
- "Load is invalid. It must have at least one pickup and one delivery."
More checks are in Load form: create, copy and edit a load (Add Load).
Errors on the Driver Assignments page
These appear when you assign a truck or trailer to a driver, not a driver to a load:
- "Equipment is out of service and cannot be assigned." The truck or trailer is out of service, and your account does not allow assigning it.
- "Cannot overlap assignments for these trucks: ..." The driver already has a truck for some of those dates. Change the dates.
- "Truck is already assigned to other driver(-s): ..." Another driver has the truck at that time. Team drivers can share a truck. If your account uses slip seating, a truck marked for it can have two drivers.
- "Trailer has active assignment already", "Trailer is already assigned to driver: #N" or "Trailer is already assigned to location: #N": the trailer is in use. End its current assignment first.
- "Overlapping assignments detected." and "Transponders with such IDs are assigned for the given time already": the dates clash with another assignment.
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